Royal Holiday Frequently Asked Questions

Once you have determined your destination point, how many are going, the date, and the type of vacation you wish, we ask you to choose 3 options.

You then have several alternatives. The most convenient is to log on to the Royal Holiday website and make your reservation in the section marked Reserve Online.

Or, if you wish, give us a call or send us an e-mail at our Services Center, and we will be glad to help you.

It is very important to plan ahead, because reservations are confirmed on a first-come, first-served basis.

On occasion, there can be extra charges due to local government or port taxes, and others.

In order to confirm any reservation, it is necessary for your membership payments and annual club fee to be up to date.

Reserve Online is the section of our website that allows you to reserve your vacations on line, 24/7, from the comfort of your home or office.

Using Reserve Online is convenient, offers many advantages and saves time.

With Reserve Online you can:

• Reserve your vacations
• Make on-line payments with total security
• Print out your confirmation receipts
• Update your personal information
• Check the balance of your Holiday credits
• Obtain special promotions for destinations, activities and last minute bargains
• View your itemized balance account
• Purchase Holiday credits at special rates
• Consult past and current reservation

You will receive your confirmation via email with the code of our central system, or you yourself can download the receipt of your confirmed reservation from our website. It’s simple:

• Go to www.royal-holiday.com and log in with your member ID number and current password, then click on Reserve online

• At the top of the page, where your membership information appears, click on Reservation List
• Download the receipt you need to your computer and print it out whenever you wish

 
When you check in at the Royal Holiday developments, you must hand in this printed confirmation, which specifies date, time of arrival and check out time, type of room, number of people and all other relevant information required by the development.

You can be sure we’ll do our utmost to help you, but you must remember that it can be very difficult sometimes to re-assign the reserved space. As you know, every reservation and cancellation involves operation costs, and this forces us to charge for each cancellation. This charge increases the closer we are to the confirmed date of your reservation. The rates are as follows:

• $40 USD if you cancel more than 90 days before.
• $100 USD if you cancel between 31 and 90 days before.
• If you cancel 30 days or less before, you will lose the Holiday credits for this reservation.

The flexibility policy of your Royal Holiday membership allows you to reserve whenever you want. There is no established time limit. It’s up to you. However, securing the vacation you desire does not depend on the club, but on the destination, the season, the number of rooms and the time slot.

The holiday weeks that everyone shares, such as Christmas, New Year’s and Easter Week, are somewhat more complicated. Also, on occasion, some special event will saturate hotels at a given destination.

Out of the 52 weeks of the years, very few are in the highest demand. If this is when you want to use your membership, we recommend that you make reservations well in advance. The rest of the year, you can pretty much make plans with as little as three days in advance.

Of course not. If you would rather occupy a larger suite to enjoy your vacation in greater comfort, don’t hesitate to ask for it.

If you are celebrating a special occasion as a couple, a presidential or ambassador suite might be the perfect setting to create lasting memories.